T-Shirts Ink SMS/MMS Privacy Policy

Effective Date: May 26th, 2026
Last Updated: May 26th, 2026

Introduction

T-Shirts Ink ("we," "us," "our," or "Company") is committed to protecting your privacy and ensuring you have a positive experience on our website and through our SMS/MMS messaging services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you opt into our SMS/MMS messaging program.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our services or opt into our messaging program.

1. Information We Collect

1.1 Mobile Phone Number

When you opt into T-Shirts Ink SMS/MMS messaging, we collect and store your mobile phone number. Your phone number is the primary identifier for our messaging service and is used solely for the purposes outlined in this policy.

1.2 Account & Order Information

To deliver relevant transactional and marketing messages, we may collect the following information associated with your mobile number:

• Customer name and email address
• Order numbers and order history
• Order status and tracking information
• Billing and shipping address information
• Purchase history and preferences (for personalized marketing communications)

1.3 Message Interaction Data

We track and store the following information about your interaction with our SMS/MMS messages:

• Message delivery status (delivered, failed, bounced)
• Whether you opened or clicked links within messages
• Your responses to messages (e.g., replies, keyword opt-outs)
• Complaint or abuse reports

2. How We Use Your Information

We use your mobile phone number and associated information for the following purposes:

2.1 Transactional Messages

Your phone number is used to send transactional messages related to your account and orders, including:

• Order confirmations and receipts
• Order status updates (processing, printing, shipped, delivered)
• Shipment tracking notifications and carrier tracking information
• Artwork approval requests and design review links
• Invoice and payment link notifications
• Two-factor authentication (2FA) codes for account security
• Customer support responses and order-related inquiries
• Reminders about pending actions (e.g., artwork approval deadlines, payment due dates)

These messages are necessary to fulfill your order and provide you with the service you requested. You may not opt out of transactional messages while your account is active, though you may close your account to stop receiving them.

2.2 Marketing Messages

With your prior explicit consent, your phone number is used to send promotional and marketing messages, including:

• Seasonal sales and promotional offers
• New product announcements
• Discount codes and exclusive offers
• Re-engagement campaigns and "we miss you" promotions
• Cart recovery reminders
• Feedback and survey requests

You must affirmatively opt in to receive marketing messages. You may opt out of marketing messages at any time by replying "STOP" to any message or by updating your preferences in your account settings.

2.3 Service Improvement & Analytics

We use aggregated and anonymized data derived from your messaging interactions to:

• Improve our messaging content and delivery
• Analyze campaign performance and customer engagement
• Troubleshoot technical issues
• Comply with legal and regulatory requirements
• Detect and prevent fraud or abuse

3. Non-Sharing of Mobile Phone Numbers

3.1 Strict Non-Disclosure Policy

T-Shirts Ink does not sell, rent, lease, or share your mobile phone number with third parties for marketing, promotional, or any other purposes. Your phone number is treated as highly sensitive personal information and is strictly protected.

3.2 Limited Exceptions

Your mobile phone number may be disclosed only in the following limited circumstances:

Service Providers

We may share your phone number with authorized service providers who assist us in delivering SMS/MMS messages and managing our messaging platform, including:

• SMS/MMS platform providers (e.g., Twilio, Bandwidth, Telnyx, or similar)
• Cloud hosting providers
• Payment processors (only to the extent necessary to process payments)

These service providers are contractually bound to:

• Use your phone number only for the purpose of providing the specific service
• Maintain the confidentiality and security of your information
• Not disclose your phone number to any other third party
• Delete your phone number when the service relationship ends

Legal Obligations

We may disclose your phone number if required to do so by law, court order, subpoena, government agency request, or other legal process. In such cases, we will:

• Provide you with notice of the disclosure (unless legally prohibited from doing so)
• Limit the disclosure to the minimum information legally required
• Take steps to protect your privacy to the fullest extent possible under the law

Business Transitions

If T-Shirts Ink is involved in a merger, acquisition, bankruptcy, dissolution, reorganization, or similar transaction or proceeding, your phone number may be transferred as part of that transaction. We will provide notice of any such transfer and any choices you may have regarding your information.

3.3 No Affiliate Sharing

We do not share your mobile phone number with our affiliates or related entities for their independent marketing purposes. Any sharing with affiliates for service delivery is subject to the same restrictions outlined in Section 3.2 above.

4. Message Frequency & Opt-Out

4.1 Expected Message Frequency

The frequency of messages you receive will depend on your activity and the types of messages you have consented to receive:

Note: Message frequency may vary based on your order frequency, account activity, and the specific campaigns you have opted into. Transactional messages are not subject to frequency limits and will continue as needed to support your orders.

4.2 How to Opt Out

Opt Out of Marketing Messages

You can opt out of receiving marketing and promotional SMS/MMS messages at any time by:

1. Replying "STOP" to any marketing message you receive. You will receive a confirmation message acknowledging your opt-out request within 24 hours.
2. Visiting your account settings at www.tshirtsink.com/account/sms-preferences and unchecking the marketing consent box.
3. Contacting us directly at support@tshirtsink.com or 208-883-3535 and requesting removal from marketing campaigns.

Opt Out of All Messages (Including Transactional)

If you wish to stop receiving all SMS/MMS messages from T-Shirts Ink, including transactional messages, you must:

1. Close or deactivate your T-Shirts Ink account
2. Contact our support team to request complete removal of your phone number from our system

Please note: Opting out of all messages may prevent us from sending order confirmations, tracking updates, and other critical transactional communications. We recommend opting out of marketing messages only while maintaining your transactional message subscription.

4.3 Opt-Out Confirmation & Respect

Once you opt out of marketing messages:

• We will stop sending marketing and promotional messages within 24 hours of your request
• Transactional messages (order confirmations, tracking, 2FA, invoices, support) will continue to be sent as needed
• You will not be charged any fees for opting out
• Your request will be honored for a minimum of 18 months, in compliance with TCPA regulations

If you continue to receive marketing messages after opting out, please contact us immediately at support@tshirtsink.com.

4.4 Help & Support

You can reply "HELP" to any T-Shirts Ink message to receive information about our SMS/MMS program, including:

• How to opt out
• How to contact customer support
• Links to our terms of service and privacy policy

You will receive a response within 24 hours.

5. Message & Data Rate Disclosure

5.1 Standard Rates May Apply

MESSAGE AND DATA RATES MAY APPLY. While T-Shirts Ink does not charge you for receiving SMS/MMS messages from us, your wireless carrier's standard message and data rates will apply based on your mobile phone plan. Please contact your wireless carrier if you have questions about your message and data rates or billing practices.

5.2 Carrier Charges

You are solely responsible for any message and data charges incurred through your wireless carrier as a result of:

• Receiving SMS/MMS messages from T-Shirts Ink
• Clicking links within our messages that use data (e.g., tracking links, payment links, approval links)
• Replying to our messages or keywords (STOP, HELP, etc.)

5.3 Supported Carriers

T-Shirts Ink messaging is supported by major U.S. wireless carriers, including but not limited to:

• Verizon Wireless
• AT&T
• T-Mobile
• US Cellular
• Regional carriers and MVNOs (service may vary)

Message delivery may be delayed or prevented by factors beyond our control, including carrier network congestion, blackout dates, or device limitations.

6. Data Security & Protection

6.1 Security Measures

We implement industry-standard security measures to protect your mobile phone number and associated information, including:

• Encryption of data in transit (SSL/TLS) and at rest
• Secure authentication protocols for account access
• Restricted access to customer data (authorized personnel only)
• Regular security audits and vulnerability assessments
• Compliance with SOC 2, ISO 27001, or equivalent security standards through our service providers

6.2 Data Retention

Your mobile phone number and associated messaging data are retained for as long as:

• Your account is active, OR
• We have a legal obligation to retain the information (e.g., tax records, compliance documentation)

Once your account is closed or inactive for 18 months, we will:

• Securely delete your phone number from our active messaging database
• Retain anonymized or aggregated data for analytics and compliance purposes only
• Maintain your opt-out request for [18 months] in compliance with TCPA regulations

6.3 Data Breach Notification

In the event of a security breach involving your mobile phone number or personal information:

• We will notify you within 72 hours of discovery (or as otherwise required by law)
• The notification will include details of the breach and steps we are taking to address it
• We will provide information about resources available to you for identity protection

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

7.1 Access & Portability

You have the right to request access to the personal information we hold about you, including your phone number, order history, and messaging preferences. To request access, contact us at [support@tshirtsink.com].

7.2 Correction & Update

You have the right to request correction of inaccurate information or to update your phone number or other personal data. You can update your information in your account settings or by contacting us.

7.3 Deletion

You have the right to request deletion of your phone number and associated messaging data (subject to legal retention requirements). To request deletion, contact us at [support@tshirtsink.com] or close your account.

7.4 Non-Discrimination

We will not discriminate against you for exercising your privacy rights. You will not be denied service, charged different prices, or receive different quality of service based on your privacy choices or requests.

7.5 Response Timeline

We will respond to requests to access, correct, or delete your information within 45 days (or as otherwise required by applicable law).

8. Children's Privacy

T-Shirts Ink messaging services are not directed to children under the age of 13. We do not knowingly collect phone numbers from children under 13. If we become aware that a child under 13 has provided us with a phone number, we will delete it immediately.

For users between 13 and 18, parental consent may be required depending on your location. Parents or guardians with concerns about their child's participation should contact us at [support@tshirtsink.com].

9. Third-Party Links & Services

Our SMS/MMS messages may contain links to third-party websites and services (e.g., order tracking platforms, payment processors, design approval tools). This Privacy Policy applies only to T-Shirts Ink. We are not responsible for the privacy practices of third-party websites or services.

When you click a link and provide information to a third party, that party's privacy policy governs the handling of your information. We encourage you to review the privacy policies of any third-party service before providing your information.

10. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

• Right to Know: You can request what personal information we collect, use, and share
• Right to Delete: You can request deletion of personal information we hold (with limited exceptions)
• Right to Opt-Out: You can opt out of the sale or sharing of your personal information
• Right to Correct: You can request correction of inaccurate information
• Right to Limit: You can limit our use and disclosure of sensitive personal information

To exercise these rights, contact us at [support@tshirtsink.com] or call [phone number]. You may also designate an authorized agent to make a request on your behalf.

We will not discriminate against you for exercising your CCPA/CPRA rights.

11. Other State Privacy Laws

T-Shirts Ink complies with privacy laws in all states where we operate or have customers, including:

• Virginia VCDPA (Consumer Data Protection Act)
• Colorado CPA (Colorado Privacy Act)
• Connecticut CTDPA (Connecticut Data Privacy Act)
• Utah UCPA (Utah Consumer Privacy Act)

If you are a resident of a state with a privacy law, you have rights similar to those outlined in Section 10 above. Contact us at [support@tshirtsink.com] for more information about your specific rights.

12. GDPR Compliance (EU Residents)

If you are located in the European Union, United Kingdom, or Switzerland, we comply with the General Data Protection Regulation (GDPR):

• Legal Basis: We process your phone number on the basis of your explicit consent for marketing and our contractual relationship for transactional messages
• Data Controller: T-Shirts Ink, PO Box 9807, Moscow, ID 83843
• Data Protection Officer: Ron Vogt, Manager
• Rights: You have the right to access, correct, delete, restrict processing, and data portability. You also have the right to withdraw consent and lodge a complaint with your local data protection authority.

To exercise GDPR rights, contact us at support@tshirtsink.com.

13. TCPA Compliance

T-Shirts Ink complies with the Telephone Consumer Protection Act (TCPA) and Federal Communications Commission (FCC) regulations governing SMS/MMS messaging:

• Express Written Consent: We obtain and maintain records of your explicit written consent before sending marketing messages
• Do Not Call: We maintain and honor the National Do-Not-Call Registry for applicable communications
• Identification: All our messages identify T-Shirts Ink as the sender
• Opt-Out: We provide a clear and effective opt-out mechanism in all marketing messages
• Record Retention: We retain consent records and opt-out requests for a minimum of 18 months

14. Contact Us

If you have questions about this Privacy Policy, our SMS/MMS program, or your privacy rights, please contact us:

T-Shirts Ink
Email: support@tshirtsink.com
Phone: 208-883-3535
Mailing Address:
T-Shirts Ink
PO Box 9807
Moscow, ID 83843
USA

Customer Support Hours: 9:30 AM to 5:00 PM M-F

We will respond to your inquiry within 5 business days.

15. Policy Changes & Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you via email or SMS (if you have opted in) of significant changes
• Require your re-consent to material changes to our privacy practices (as required by law)

Your continued use of our SMS/MMS messaging service after changes are posted constitutes your acceptance of the updated Privacy Policy.

16. Additional Resources

For more information about SMS/MMS privacy and your rights:

• TCPA Information: https://www.fcc.gov/consumers/guides/tcpa-and-robocalls
• Wireless Carrier Billing Disputes: Contact your wireless carrier's customer service
• FTC Privacy Resources: https://www.ftc.gov/sms
• Your State's Attorney General: Find your state's AG office

END OF PRIVACY POLICY

Appendix A: Definitions

Carrier: Your wireless service provider (e.g., Verizon, AT&T, T-Mobile)

Express Written Consent: Your affirmative agreement to receive marketing SMS/MMS messages, documented and dated

Marketing Messages: Promotional, non-transactional messages including offers, discounts, and product announcements

Mobile Phone Number: The cellular phone number you provide to T-Shirts Ink for SMS/MMS messaging

Opt-Out: Your request to stop receiving marketing messages (or all messages, in certain cases)

Personal Information: Information that identifies you or can be linked to you, including your phone number, name, and order history

Service Provider: A third party contracted to assist T-Shirts Ink in delivering SMS/MMS messages or other services

Transactional Messages: Non-promotional messages related to your orders, account, or customer service (e.g., confirmations, tracking, 2FA)

TCPA: Telephone Consumer Protection Act, a federal law regulating telemarketing and automated calls/messages

Appendix B: Sample Opt-In Language

Below is sample language you may use in your account signup or checkout process to obtain consent for marketing messages:

SMS Marketing Opt-In:

"I would like to receive SMS/MMS messages from T-Shirts Ink, including order updates, promotional offers, and marketing reminders. I understand that message and data rates may apply. I can opt out at any time by replying STOP to any message."

☐ I consent to receive SMS/MMS marketing messages from T-Shirts Ink

Version: 1.0
Document ID: TSHIRTSINK-PRIVACY-SMS-001
Prepared By: Ron Vogt, Manager
Date Prepared: May 26th, 2026